Returns & Exchanges

Return & Exchange Procedure

For the hygiene of our valued customers, our earring sales are final and no returns or exchanges are accepted.

You can return or exchange other designs (necklace, ring, bracelet) that you have purchased from MTOY within 14 days, in a new and unused condition, with all protective materials and labels. We recommend that you send your returned/exchanged products to us by registered mail. The products are the responsibility of the customer until they are received by MTOY, and the return/exchange fees are the responsibility of the customer. We do not accept responsibility in case of loss during delivery. After your return is received and inspected, you will be sent an e-mail informing you that we have received the returned product.

If your return is approved, your refund will be processed and a refund will be made automatically to your credit card or original payment method within a certain number of days. Our team will provide you with detailed information about the process.

Returns/exchanges of personalized orders are not accepted.

MTOY does not accept returns/exchanges if the product shows any signs of wear, use and/or change from its original condition.

Returns or exchanges are not accepted for products purchased at a discount.

If you purchased an MTOY design from another retailer, please refer to that retailer's applicable policies. We are not responsible for products purchased from other retailers.

According to the Consumer Protection Law No. 6502, consumers do not have the right to exchange or return the goods sold in cash sales made in sales places such as stores and workplaces if there is no defect in the goods sold.

Return/Exchange Address

You can send your return/exchange product via cargo to the address below:

Teşvikiye District, Şakayık Street Sülün Apt NO: 33 D: 2

34365 SISLI/ISTANBUL

For returns made outside of Türkiye, you can contact us at info@mtoyjewels.com.

If you would like to provide feedback regarding your order, you can contact us via email at info@mtoyjewels.com or call +905300103343.